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Customer Complaints


Portafix is committed to providing the best possible service that we can. We recognise that sometimes customers will feel that they have cause to complain about the service they have received.

We encourage all feedback from customers, including complaints. A complaint is when a customer tells us that they are not happy with something that we have done or not done, and we have not put things right. Our Complaints Process explains our broad approach to handling all complaints.

Portafix aims to resolve complaints quickly, fairly and effectively. We will:

Any customer wishing to make a complaint can do so, by phone, e-mail, website or letter. Once received, we will inform you that we have received the complaint and that feedback will be provided within 3 working days.

If you are unhappy with our decision we will inform you that we will provide feedback within 2 working days. If you are still unhappy with our decision, you will be directed to the CEO of the Staytite Group.